Are you interested in scaling your customer service? Having an accessible knowledge base is a great start. A knowledge base consists of various topics of information about your company, including what your product and/or service offerings are, answers to commonly asked questions, etc. Customers can search through this information on…

Many businesses today know the importance of big data. They have identified KPIs, set up a data warehouse, and collect more information than they know what to do with. And therein lies the problem. While data collection is important, it is only useful if your company knows how to apply…

For any financial leader, key performance indicators (KPIs) are crucial for your business – you can’t live without them. They are used to measure success – what is working (successful) and what is not (unsuccessful). They can also help you identify areas for improvement – that, after all, is really…